How many LBS can your Truck or Trailer hold!?

• A light truck should be able to carry 800 pounds approximately
• A Pickup truck is typically designed for half ton (1000 lbs or454.60 kg approx.)
• A Three-quarter ton (1500 lbs or 680.39 kg approx.)
• A One-ton (2000 lbs or 907.20 kg approx.) capacities.

Please look at your owner’s manual, as this will tell you what your truck is rated for

(please remember to deduct weight of passengers in vehicle when picking up product)

DELIVERY POLICY

1. TERMS AND CONDITIONS

By placing an order through our website, by telephone, or in person, you acknowledge that you have read and agree to the following Delivery Policy.

Norscape reserves the right to determine whether a delivery location is safe and suitable for our delivery vehicles and equipment. Our drivers may refuse any delivery or placement request that, in their judgment, presents an unacceptable safety risk or could result in damage to property, vehicles, equipment, or infrastructure.

To the extent permitted by applicable law, Norscape shall not be liable for indirect, incidental, special, consequential, or exemplary damages arising from or relating to the use of our delivery services or access to our premises.

Customers picking up materials are responsible for ensuring that their vehicles and loads are properly secured, within applicable weight limits, and safe for transportation in accordance with applicable highway and transportation laws.

2. DELIVERY SERVICES AND SCHEDULING

2.1 Scheduled Deliveries

Norscape offers scheduled delivery for our products to provide customers with a convenient, safe, and reliable service. Many of our materials are heavy, bulky, or difficult to handle. We recommend allowing our trained delivery personnel to unload materials using the appropriate equipment and delivery vehicles.

All deliveries are subject to product availability, scheduling, vehicle capacity, site accessibility, weather, and road conditions.

2.2 Delivery Scheduling

Deliveries are scheduled in time windows on a first-come, first-served basis. We recommend placing orders well in advance, particularly during peak landscaping season, to secure your preferred delivery date and time.

Although we make every reasonable effort to meet scheduled delivery windows, delays may occur due to traffic, accidents, weather, road conditions, equipment breakdowns, changes to earlier deliveries, customer placement requests, or other circumstances beyond our reasonable control.

Norscape is not responsible for delays caused by circumstances beyond our reasonable control. We recommend scheduling material deliveries at least 48 hours before your project is due to begin.

Our drivers will generally contact you when preparing to depart for your delivery and may provide an estimated arrival time. Arrival times are estimates and are not guaranteed.

2.3 Rescheduling and Failed Deliveries

If a delivery cannot be completed because of inadequate access, unsafe conditions, an unsuitable unloading location, incorrect delivery instructions, or other circumstances attributable to the customer or delivery site, Norscape may return the material to our yard.

Additional charges may apply, including return transportation, unloading, storage, and redelivery fees, where applicable. Rescheduling is subject to availability and may require an additional delivery fee.

If our driver determines that the requested delivery location is unsuitable or unsafe, Norscape reserves the right to require an alternative drop location or decline the requested placement.

3. DELIVERY PLACEMENT AND PROPERTY ACCESS

3.1 Standard Curbside Delivery

Unless otherwise agreed in advance, standard delivery is curbside only. Materials will be placed at an accessible location on the customer’s property, immediately beyond the curb or road line, where conditions permit.

Curbside delivery does not include carrying, spreading, installing, or distributing materials throughout the property.

3.2 Placement Services

Where available, Norscape may offer placement services to assist with landscaping projects. Placement requests must be discussed with our staff before delivery and are subject to approval, site conditions, equipment capabilities, and scheduling availability.

Additional charges may apply for placement services or time spent beyond the standard delivery allowance. Any applicable fees should be confirmed with our staff before delivery.

Customers are responsible for providing clear instructions regarding the requested placement location. Our drivers are responsible for delivering and placing materials as agreed, not for determining landscape design, project layout, grading requirements, or installation specifications.

Additional time required because of site conditions, unclear instructions, or changes requested at the delivery location may result in additional charges.

3.3 Deliveries Beyond the Curb or Road Line

Any request to place materials beyond the standard curbside delivery area, including on driveways, lawns, landscaped areas, or other parts of the property, is subject to the driver’s approval and the capabilities of our equipment.

The customer must provide clear direction and, where requested, written acknowledgment authorizing the placement. By requesting and authorizing placement in a specified area, the customer acknowledges the associated risks, including possible damage to driveways, lawns, landscaping, paving, underground infrastructure, or other property.

Norscape will take reasonable care during delivery but cannot guarantee that placement beyond the curb or road line will be free from damage, particularly where the customer requests placement on surfaces or in areas that may be unsuitable for heavy vehicles or equipment.

Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

3.4 Permission to Access Third-Party or Public Property

Norscape will not enter neighbouring properties, public property, or land not owned or controlled by the customer without appropriate authorization.

The customer is responsible for obtaining any required permissions before delivery. Any request to access third-party property must be approved by Norscape in advance.

Where access is authorized, the customer acknowledges the risks associated with the requested access. Responsibility for damage, costs, or claims will be determined in accordance with applicable law and the circumstances of the delivery.

4. SITE ACCESS AND DELIVERY SAFETY

4.1 Customer Responsibilities

The customer must ensure that the delivery site is accessible, suitable, and safe for the delivery vehicle and unloading equipment.

Access roads, driveways, and unloading areas must provide adequate clearance, load-bearing capacity, turning space, and room for safe unloading. The customer is responsible for identifying any known site restrictions or hazards before delivery.

Considerations include, but are not limited to:

• Overhead branches, wires, cables, and other obstructions.
• The condition and load-bearing capacity of asphalt, gravel, driveways, concrete, paving stones, and other surfaces.
• The weight and dimensions of the ordered materials.
• The weight, dimensions, and operating requirements of delivery vehicles and unloading equipment.
• Slopes, inclines, uneven ground, and the angle of the requested drop location.
• Soft ground, wet conditions, poor drainage, and recently developed or inadequately compacted areas.
• Underground utilities, septic systems, drainage systems, irrigation lines, and other buried infrastructure.
• Sufficient clearance for manoeuvring, unloading, and safely exiting the site.

The customer is responsible for advising Norscape of known underground or concealed infrastructure and other site-specific hazards. Customers should identify and protect any vulnerable areas before delivery.

4.2 Driver Discretion

Our drivers may assess the site upon arrival and may refuse to enter, unload, or place materials in any area they consider unsafe, inaccessible, or unsuitable for the vehicle or equipment.

If the requested location cannot be serviced safely, the driver may request an alternative location. If no suitable alternative is available, the material may be returned to our yard and redelivery charges may apply.

4.3 Property Damage and Additional Costs

Customers are responsible for preparing the delivery site and ensuring that their requested placement location is suitable for the intended delivery vehicle and equipment.

Where damage, fines, or additional costs arise from customer instructions, inadequate site preparation, undisclosed hazards, unauthorized access, or other circumstances attributable to the customer, responsibility will be determined in accordance with applicable law.

Norscape is not responsible for damage caused by pre-existing site conditions or inherent site limitations that could not reasonably be avoided while carrying out an authorized delivery. This does not limit any responsibility that cannot legally be excluded.

Customers are responsible for any required permits or permissions relating to the use of their property or the requested placement of materials.

5. DELIVERY INSTRUCTIONS AND CUSTOMER PRESENCE

5.1 Customer Availability

The customer is not generally required to be present at the time of delivery, provided that clear delivery instructions have been supplied and the site is accessible and suitable for unloading.

If the customer will not be present, all relevant instructions must be provided in advance.

5.2 Marking the Drop Location

Customers should clearly mark the desired drop location using chalk, flags, cones, or another suitable visible marker. Written instructions should identify the intended location and any relevant access restrictions.

Norscape will make reasonable efforts to follow the instructions provided. However, we cannot guarantee placement in an ambiguous or unmarked location. If instructions are unclear or the marked location is unsuitable, our driver may select a reasonable alternative location on the customer’s property or contact the customer for clarification.

Additional charges may apply if unclear instructions or an unsuitable drop location result in delays, a failed delivery, or a return trip.

6. SPLIT LOADS AND MULTIPLE DROP LOCATIONS

Norscape offers split-load deliveries, allowing multiple products to be transported in the same delivery where vehicle capacity, product compatibility, and scheduling permit.

Split loads may also allow customers to request multiple drop locations. All split-load arrangements and multiple-drop requests require prior approval from our staff.

The availability of these services depends on the combined weight and volume of the products, vehicle capacity, unloading requirements, and the practicality of the requested locations. Additional charges may apply.

Where different materials are transported together, minimal incidental mixing or contamination may occur. Norscape will exercise reasonable care when handling and unloading products, but complete separation cannot be guaranteed in every circumstance. Any concerns about product separation should be discussed with our staff before ordering.

Bagged Products: Bagged products, including Yard in the Bag products, may be delivered together with pavers or other materials when they are being delivered to the same address and the combined load is within the vehicle’s permitted weight and capacity limits. This arrangement is subject to staff approval and delivery availability.

7. ROAD CONDITIONS, CLEANLINESS, AND PUBLIC AREAS

Customers must advise Norscape in advance if a requested delivery may affect a roadway, sidewalk, boulevard, neighbouring property, or other public or third-party area.

Customers are responsible for obtaining any necessary permissions or permits for the requested placement of materials on public or third-party property. Norscape may refuse any request that is unauthorized or unsafe.

Where the customer requests or authorizes placement in a location that may obstruct a roadway or other public area, the request is subject to Norscape’s approval and applicable legal requirements.

Responsibility for road cleaning, property damage, fines, or other costs arising from a delivery will be determined by the circumstances and applicable law. Customers may be responsible for costs attributable to their instructions, unauthorized placement, or site conditions for which they are responsible.

8. PRODUCT CONDITION, STORAGE, AND NATURAL VARIATIONS

Once materials have been delivered, the customer is responsible for inspecting, protecting, and appropriately storing them before use.

Certain products may naturally change in colour, texture, moisture content, or appearance due to exposure to sunlight, weather, age, storage conditions, or other environmental factors. Norscape is not responsible for changes arising solely from normal environmental exposure or improper storage after delivery, subject to any applicable product warranty and consumer protection rights.

Customers should inspect their materials promptly upon delivery and contact Norscape within 24 hours of delivery if they identify shortages, visible damage, incorrect products, or other discrepancies.

9. DELIVERY QUANTITIES AND INSPECTION

Delivery documentation, including invoices, delivery tickets, weight records, and other applicable records, may be used to verify the quantity and type of materials supplied.

Customers should review the delivered materials and any accompanying documentation as soon as reasonably possible. Any apparent shortage, incorrect product, or visible damage should be reported to Norscape within 24 hours of delivery, before the materials are installed or used.

Installation or use of materials may affect our ability to inspect and resolve a claim. Customers should provide photographs, relevant documentation, and a description of the issue when submitting a claim.

Nothing in this section removes any rights or remedies available under applicable law or an applicable Norscape warranty.

10. PICKUP OF MATERIALS AND SKIDS

Requests for the pickup or return of materials, pallets, or skids may be subject to a pickup or transportation fee. Applicable fees and pickup arrangements should be confirmed with our staff in advance.

Pickup requests are subject to scheduling, access, product condition, and vehicle availability.

11. LIABILITY AND ACKNOWLEDGMENT

By placing an order and requesting delivery, the customer acknowledges that delivery vehicles and unloading equipment are heavy and may require substantial space and suitable ground conditions.

The customer is responsible for providing accurate delivery information, obtaining necessary permissions, identifying known site hazards, and ensuring that the requested delivery location is suitable.

Norscape reserves the right to refuse or modify any delivery or placement request that cannot be completed safely or in accordance with applicable requirements.

Nothing in this Delivery Policy is intended to exclude, restrict, or waive any rights, obligations, or liabilities that cannot lawfully be excluded, restricted, or waived under applicable law.

For questions about delivery arrangements, placement services, access requirements, or additional charges, please contact Norscape before placing your order.